Refund & Cancellation Policy

1. Introduction

At BioTech Industries (the operator of Pexlar.shop), we aim to provide a seamless shopping experience. If you're not fully satisfied with a purchase, this policy outlines your rights and how to request refunds or cancellations.

2. Cancellations

• Order Cancellation Before Shipment: You may cancel your order before it has been shipped by contacting us at connect@Pexlar.shop. Once the order is processed and dispatched, cancellation requests will not be accepted.

• Refund on Cancellations: If you cancel before shipment, the full amount will be refunded to the original payment method within 7-10 business days.

3. Refunds

We accept returns and offer refunds under specific conditions as follows:

• Eligibility for Refunds:
  The product must be unused, undamaged, and in its original packaging with all tags/labels intact.
  Refund requests must be made within 7 days from the date of delivery.

• Non-Refundable Items:
  Certain items are not eligible for return/refund, including:

  1. Personalized or customized items

  2. Gift cards or vouchers

  3. Products sold on sale or clearance (discounted items)

4. Process for Refunds

• Request a Refund: Contact us at  connect@pexlar.shop with your order number and reason for return.

• Return Shipment: Once your refund is approved, send the product to:

BioTech Industries
Sub Plot No.: 34/2, FP No.: 34, TP No.: 3, Survey No.: 105/2, Near Nilkanth Estate, Behind Vepari MahaMandal, Odhav, Ahmedabad - 382415, Gujarat

You will be responsible for the return shipping costs, unless the product was damaged or defective due to manufacturing.

• Inspection & Approval: After we receive and inspect the returned item, we’ll notify you whether the refund is approved. If approved, the refund will be processed and the amount credited to your original payment method within 7-10 business days.

• Damaged or Defective Products: If you receive a product that is defective or damaged, notify us within 48 hours of delivery. In such cases, you are eligible for a full refund or replacement at no extra cost.

5. Late or Missing Refunds

• If you haven’t received your refund within the specified timeframe, first check with your bank or credit card company — sometimes it takes time for refunds to post.

• If you’ve done that and still haven’t received the refund, contact us at  connect@pexlar.shop.

6. Exchange Policy

We only replace items if they are defective or damaged. If you want an exchange for the same product, contact us at  connect@pexlar.shop with proof of the defect or damage.

7. Shipping for Returns

• You’ll bear the cost of shipping the returned item unless the item was manufactured defective or incorrectly dispatched.

• Shipping costs are non-refundable: if you receive a refund, the cost of return shipping may be deducted from your refund.

• Use a trackable shipping service or purchase shipping insurance for high-value items — we can’t guarantee we’ll receive your returned item.

8. Contact Us

If you have any questions about this refund and cancellation policy, contact us at:

• Email:  connect@pexlar.shop

• Phone: +91 70410 24890

• Address: 701, Altimus, B/h. Sales India, Ashram Road, Navrangpura, Ahmedabad — 380009